Frequently Asked Questions

 How much notice do you need?

We are a small home bakery and we limit the number of orders we take to 2 or 3 per week-so dates book up quickly.Our lead time is 3 months for wedding cakes;1 month for tiered & celebration cakes and 2 weeks for naked/buttercream cakes.But do please check for shorter availability as we may have space or we may be able to fit in a less intricate cake.

 

What happens if I cancel/postpone/want an alteration? How much will it cost? Why do I need to pay a deposit? How do pay the balance? Why is the deposit non-refundable?Can I save a date?

Please click here for answers to the above questions.

 

Do you deliver?

Most bakes are collected from us.

We deliver Wedding Cakes & the cost is included within the quote

We can also deliver Large/Multi-Tiered Cakes [with an order value of £200+] 

at a charge of £1 per mile + time.

We can also deliver smaller cakes,within 5 miles of our locality, 

for a charge of £1 per mile + time.

[Based upon distance from us to your location using 'Google Maps' directions].

Balance must be paid,in full,prior to delivery.

 

Cake Collection:

Cakes-particularly tiered ones-are most at risk during transport,so please read our 'cake care' tab.

 

As we are home-based,we ask you to respect the separation of personal & working hours,by collecting cakes on time,and at the agreed time.

 

Wedding Cake Collection:

Please check that your wedding insurance covers cake damage.

We recommend that cakes be collected the day before the wedding to ensure freshness & appropriate set-up time.If you later decide to have your cake delivered-rather than collecting it as agreed-we will try to do so but cannot guarantee the time, as earlier delivery commitments will take priority.

 

Cake Delivery: 

We obviously want to deliver your cake/s in perfect condition & in good time. However some factors are beyond our control (e.g. traffic /Acts of God/strikes).We cannot be held liable for any such delays. At some venues,we may also recommend that the cake be delivered in advance. It is your responsibility to provide the correct details:time/location/postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We cannot be held liable for any damage that occurs once we have left the premises.At the time of booking,we require a named person to accept delivery,check that they are happy with the cake and to sign a disclaimer to that effect,before we leave.Cakes will not be left at venues without this signature and no refunds will be due.

Set-up: The cake table/linen/cake stand/knife  should all be set-up prior to our arrival. If they are not and a delay is incurred,we reserve the right to make a charge of £20 per full or part hour.If the cake is to be left with the event manager to assemble/move into position,it is their responsibility to ensure that they provide an appropriate and secure table and environment for the cake/s.

 

We may photograph our cakes and we reserve the right to use any photographs for display or promotion without notification or compensation to you.

 

Disclaimer:

Upon collection/delivery,we always require you to sign a disclaimer to confirm that you are happy with your bake.

Once a bake leaves Delicious Pink Cakery’s possession in good condition,you assume all liability and responsibility for it.

Cakes are delicate;any damage occurring to the cake afterwards is not our responsibility.You can request a repair.If we are available,it will be charged [including transport costs if appropriate] accordingly.

 

Dietary Information

Our sugarpaste & cakes are suitable for ovo lacto vegetarians.

Delicious Pink Cakery is not an allergen-free environment.​ 

We regularly handle...

Milk,eggs and other dairy products

                 Nuts: Peanuts, Pecans, walnuts, almonds, cashews, coconut,

     Soy & Sulphites     

Wheat & Gluten

It is your responsibility to advise us of any allergen risk.

If you just have a preference for gluten-free bakes,we can offer cakes/cupcakes that are made with gluten-free flour and we take steps to minimise contamination but we do not state that any products are 'free from'.

Some cakes may contain food colourings which may cause adverse effects in children.

You agree to notify your guests of this risk and do not hold us responsible for allergic reactions.​

Fresh flowers

 Some flowers are poisonous/and many are unsuitable for use on food products.You should discuss your requirements with your florist and they should be able to suggest some suitable organic,edible flowers that can be used-we can then look at the cake design.

 

Cakes often contain some inedible items eg dowels,ribbon,wires,crystals,flower picks & flower tape etc.We will list them on the cake information label/care sheet,but it is your responsibility to ensure that they are removed by your caterer/guests before consumption.