[Booking Terms available to download below]
By paying a retainer or placing an order, you understand that these terms & conditions are binding & you are agreeing to these terms & conditions which represent the extent of our liability.
1] Celebration Cakes or cupcakes:A non-refundable retainer of 50%,to be paid within 24 hours of booking,secures the date. Without this, the booking will not be confirmed [A date will not be held for longer than 24 hours unless by prior arrangement].The remaining balance is due,in cash,upon collection.
[The remaining balance may also be paid before collection via bank transfer].
Consultations are not available for celebration cakes or cupcakes.
2] Wedding Cakes and Tiered Cakes:A non-refundable 50% retainer [cake+delivery cost/stand hire etc],to be paid within 24 hours of booking,secures the date. If your wedding date is in excess of 12 months away, a £50 date retainer will ‘save the date’ with the remainder of the booking fee payable a minimum of 6 months before your wedding. The remaining balance must then be received at least four weeks before the event.
Without this, the booking will not be confirmed [& a date will not be held for longer than 24 hours unless by prior arrangement].
A final invoice will be sent and the remaining balance must be received 4 weeks before the event.
We are happy to accept payment in instalments.
If the remaining balance is not paid in full, one reminder will be sent.If the balance still remains unpaid & there has been no contact from the client,the booking will deemed as being cancelled by the client & there will be no refund of monies paid.
Payments to be made via bank transfer or in cash.
*If being made up to 3 months in advance of an order,the booking fee may be paid via cheque.
All payments must clear before cake collection or delivery.
3] All bookings will be confirmed, in writing [post or email], by Delicious Pink Cakery. It is your responsibility to check that all booking details are correct. Delicious Pink Cakery must be notified of any errors as soon as possible [and at most, within 48 hours].
We will not accept responsibility for any unnotified booking errors.
4] Quotes for cakes are unique & based upon ingredients,size,intricacy and design time,plus any agreed additional charges (e.g. modelling,stand hire/delivery etc.). Quotes are very carefully worked out and so are non-negotiable. Please do not ask us to match prices or to lower a quote. If a quote is higher than your budget allows, we would be happy to discuss alternative sizes/styles that are within your budget.Assuming a date remains free,quotes are valid for a period of 2 weeks from receipt for weddings & 1 week for all other cakes.
Without a booking payment other orders may have been taken for your date.
5] Alterations:We are happy to make alterations to your cake order up to 4 weeks before the event-if the design permits. If this affects the balance your final invoice will be adjusted accordingly. Any changes requested after this date are made at the discretion of Delicious Pink Cakery. We also reserve the right to change the design at any point if circumstances beyond our control may compromise the quality of the finished cake, e.g. hot weather.Colours: an exact match cannot be guaranteed but we will try to match ribbons; food colourings and icing as closely as we can.If you have any questions regarding your cake order, please contact Delicious Pink Cakery as soon as possible.All alterations will be confirmed in writing by Delicious Pink Cakery.
Our sugarpaste & cakes are suitable for ovo-lacto vegetarians.
Delicious Pink Cakery is not an allergen-free environment so I'm afraid that we can not cater for allergies...
We regularly handle...
Milk,eggs and other dairy products
[incl. peanuts, pecans, walnuts, almonds, cashews, coconut,sesame]
Soya & Sulphites
Celery & Mustard
Wheat & Gluten
It is also your responsibility to advise us of any allergen risk.
We take all reasonable steps to minimise contamination but we do not state that any products are 'free from'.If you have an intolerance & still choose to have your cake made by us,you will be asked to accept a disclaimer which states that you have been made aware of the fact that we are not an allergen-free environment and that you accept responsibility for any associated risks,whilst not holding Delicious Pink Cakery responsible for any allergic reaction.
Some cakes may contain food colourings which may cause adverse effects in children.
You agree to notify your guests of this risk and do not hold us responsible for allergic reactions.
As a retainer secures your date and order & preparation work [board covering/modelling] often commences weeks ahead of the even,the following refund policy is in place and is non-negotiable.
Please also note that any items which are ordered specifically for your bake, are chargeable in addition to the forfeiture of a retainer.
*Cancellation by Customer: 50% retainer is non-refundable and non-transferable. If an order is cancelled within 2 weeks of the event, the full balance is payable as other orders will have been turned away in order to reserve your date & it will be almost impossible to re-sell that space.
Cancellation must be made in writing [letter or email] & will be effective upon confirmation of receipt by Delicious Pink Cakery.
*Postponement: we will do our utmost to transfer an order if we have the date available, otherwise, a postponement will be treated as a cancellation.
*Cancellation by Delicious Pink Cakery:We reserve the right to cancel in certain circumstances [e.g. fire; ill health which, by law, requires the closure of a kitchen]. All monies will be refunded immediately in the unlikely event that Delicious Pink Cakery has to cancel an order.
The time of collection/delivery is to be agreed by both Delicious Pink Cakery and the customer.
If collection/delivery time is to be changed by either party, the change must be confirmed by both parties.
We shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is
beyond the reasonable control of a party,materially affects the performance of any of its obligations under this agreement, and
could not reasonably have been foreseen or provided against.This includes:war, riots, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding Delicious Pink Cakery or any party that Delicious Pink Cakery is reliant upon,from performing its respective obligations under the contract.
In extreme weather conditions,such as snow/flooding,we may not be able to reach a venue or it may be considered too dangerous to deliver.
We can not be held liable under these circumstances & recommend that you take out wedding insurance to cover such eventualities.
Similarly,cakes can not withstand extreme temperatures and prolonged exposure may result in damage.
The venue and/or the client is responsible for creating & controlling an appropriate operating temperature.
*Information we collect about you.
We only collect your voluntarily provided contact details [name, email & telephone number] for the purpose of answering enquiries or forming a contract to supply baked goods and we never share or pass on your details to third parties & we do not use/ask you to subscribe to any mailing lists.
*How long is your data held by us?
For as long as we have reasonable business needs and in order to manage our operations.
For as long as we provide goods or services to you.
For a retention period in line with statutory legislation [in accordance with HMRC requirements, we will retain your contact details/your invoice for the length of the contract plus 6 further years].
*Your rights under data protection laws.
You must be informed about the processing of your information & you may object to or restrict its processing.
You may withdraw your consent to be contacted at any time by emailing Delicious Pink Cakery at firstname.lastname@example.org.
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