Complaints Policy

We want you to be delighted with your cake and every effort is taken to provide you with an exceptional service based upon the highest standards of care and attention.

To this end,we also provide care,travel,allergen & storage details in order to ensure that your cake is

in the best condition possible for both eating & display.

However,in the very rare circumstance that something should go wrong,please follow  our complaints procedure below.

 

Please note:

You are required to sign a disclaimer upon collection

& we take photos/video & leave a handover sheet for upon delivery,so no further liability for loss/damage will  be accepted by DeliciousPinkCakery.

 

If you believe that a cake has not been made to the agreed specifications [shape/size/colour/decor- remembering that there may be some small variance if conditions or artistic licensing dictates],please inform us at the time of collection/delivery to allow us to review the original order [a copy of which is sent to you,for checking, after an order is placed].Failure to do so will result in no further liability being accepted by Delicious PinkCakery

 

If you believe that there is something intrinsically wrong with the cake,you must inform us immediately upon discovery and certainly within 24 hours of receipt.

The cake/s must be returned to us for inspection in order to verify/determine the degree/cause of the alleged problem.You must return at least 90% of the cake/cupcakes within this time frame.

NOTE:On all orders,we always bake extra cupcakes & all cakes are trimmed,cut and filled,to allow us to check both the bake & the taste,prior to decoration.

We cannot acknowledge complaints based upon a change of mind or taste preference [as this is highly subjective].

You must be able to assure us that the cake was placed & stored correctly in its original box [not a plastic box];in a cool,dry place [not in a fridge] & away from heat & sunlight.

Complaints lodged more than 24 hours after receipt will not be entertained as we clearly state that cakes are best enjoyed within 2 days of receipt & cupcakes are best eaten on the day of collection/delivery.

If it is determined that DeliciousPinkCakery is at fault,we will make every reasonable effort to correct it.If this is not possible,at our discretion,we may offer a full or partial refund [according to the degree of the problem] or a discount/gift voucher to be applied to  further purchases.

Any refund will be limited to & not exceed the amount of the original purchase.

 

By placing an order,you agree to these terms which represent  the extent of our liability.

No further liability correspondence will be entertained.

Personalised products are non-returnable and non-refundable,even if unopened.

 

It is a condition of allowing you free access to the content and material on our web-site that DeliciousPinkCakery will not be liable for any loss or damage of any kind, including direct, indirect, special and consequential loss or damage of any kind arising from the use of this information obtained directly or indirectly from our web-site.The above exclusions and limitations apply only to the extent permitted by English law. If you use this web-site from outside of the UK, you are responsible for compliance with any inter-national and local laws.